FAQs (USA)

You can use GroupTogether to set up a gift collection or a group card. Click Start on the homepage, answer a few questions and we’ll give you a link to share with your group. Your group will use the link to chip in and/or sign the card. 
 

Once the gift collection closes you can download the card as a PDF or use a link to share it. Then, if you collected funds, you can choose eGift Cards from the 150+ retail partners we have available for the US or buy a ManyCard from us that allows the recipient to choose the eGift Card/s they’d love to receive. Transfer of funds is not an option in the US at this time.

 

In the US? So sorry, you're unable to withdraw the funds. At this time the money collected can only be used to purchase a gift or eGift Card from one of our retail partners or buy a ManyCard from us.

The Group Card is $5.50 USD (including tax & fees) in the US. The Group Card is FREE if you add a gift collection and collect $20+ USD. See what’s included on our pricing page.

With your gift collection, you can choose from 150+ eGift Cards or give the ManyCard and let the recipient choose. See what eGift Cards are available to give in the Gift Store. 

There are no extra fees when giving the ManyCard or most of our 150+ retailer eGift Cards. A 2% fee applies only to Amazon, Target and Walmart eGift Cards. This fee can be deducted from the amount collected if you prefer.

The organiser can see how much you chip in but the other contributors cannot. The recipient will only know individual amounts contributed if the organiser shares that information with them.

The ManyCard is our answer to "I don't know what to give”. The ManyCard is a credit with GroupTogether that can be swapped by the recipient for any retailer eGift card that they would like best (over 500+ to choose from in the US).

With the ManyCard, you leave the decision to the gift recipient without having to ask. Bonus! They can use the ManyCard to choose from multiple retailers and they have 3 years to swap it. Once the retailer eGift Card is bought, they then have another 3 years to use it.
 

If you're collecting money with GroupTogether for the first time, you'll need to verify your identity. This is a requirement of our payment processor, Stripe, to help prevent fraud. Luckily it's fast, easy and you'll only need to complete it once. At any time during your collection being open, you can click on the red banner at the top of your Track page to complete the process. Or, once your collection closes, you'll be prompted to verify yourself. You'll need to enter your name, date of birth and the last 4 digits of your social security number. This information is encrypted and used by Stripe to verify your identity. Neither Stripe or GroupTogether uses or keeps this information once the verification is complete.

As long as the card/collection is still open - you can edit your message at anytime! Please find your emailed receipt. There is a button to edit your message/photo. (Check spam/junk folder if not in your inbox).

You can use GroupTogether to set up a gift collection or a group card. Click Start on the homepage, answer a few questions and we’ll give you a link to share with your group. Your group will use the link to chip in and/or sign the card. 
 

Once the gift collection closes you can download the card as a PDF or use a link to share it. Then, if you collected funds, you can choose eGift Cards from the 150+ retail partners we have available for the US or buy a ManyCard from us that allows the recipient to choose the eGift Card/s they’d love to receive. Transfer of funds is not an option in the US at this time.

 

Points are available to be redeemed 7 days after they’re earned. Once you've collected 500 points, choose how to spend them: put them toward an ManyCard or group cards. If you’ve collected more than 500 points, you don't have to redeem all your points at once.

Each 500 points redeemed = $5 towards an ManyCard eGift Card, or one group card. 

The ManyCard is our answer to "I don't know what to give”. The ManyCard is a credit with GroupTogether that can be swapped by the recipient for any retailer eGift card that they would like best (over 500+ to choose from in the US).

With the ManyCard, you leave the decision to the gift recipient without having to ask. Bonus! They can use the ManyCard to choose from multiple retailers and they have 3 years to swap it. Once the retailer eGift Card is bought, they then have another 3 years to use it.
 

To share your group card link, please login to the US homepage and select the group card from your Collections & Cards page. You will be taken to your Track page. Click the turquoise button marked, Share or invite Friends. Select the Copy URL button. Now you can paste the URL link into social media, an email, newsletter etc.
 

Whether you want to re-open, edit the date or close the group card, please follow these steps. Please login to thehomepage and choose your group card. You will be taken to your Track page. Choose the Edit/Close Now button to edit the date.

No, there is no limit.

Yes, the card will expand to fit all the messages that are added.

No, we do not support adding multiple photos to one message. We hope to release this feature soon.

No, we do not support adding video or audio to the card at this time. We hope to release this feature soon.

Please login to thehomepage and select the group card from your Collections & Cards page. You will be taken to your Track page. Find your Group Card and click the turquoise eye icon to view it. Scroll down to view all the messages.

Please login to the homepage and select the group card from your Collections & Cards page. You will be taken to your Track page. Find your Group Card and click the turquoise pen icon to edit it.

Use the side menu to change templates, number of columns inside the card or to add a message. Click on the card title to edit and then click the SAVE icon. Click on individual messages to edit the text or photo. Messages not associated with contributions can be deleted (duplicates).

Please login to the US homepage and select the group card from your Collections & Cards page. You will be taken to your Track page. Find your Group Card and click the turquoise eye icon to view it.

At the top, right of the page there are 2 icons. Use the curved arrow to copy and paste the digital link to the card, or click the downward arrow to download the PDF to your device. You can share the file or open it and print.
 

For specific printing on how to print your card at Staples and Fedex, go here: How to Print Your GroupTogether Card at Staples or FedEx

If you’ve set up a card (no collection) your card will be sent at the time you designate during the setup process. You choose the date, time, time zone and delivery email address. GroupTogether will then automatically email it at this time. To edit this time, login to your account, select your card and choose the Edit button in Settings. Choose a new date and time and save.

If you've set up a card + gift there are several options. GroupTogether has a virtual gift unwrapping process that allows the recipient to open and read the card and then unwrap and view the gift. You can choose whether GroupTogether emails that gift link to the recipient directly or whether we send it to you to forward on. You can also download the card and gift as PDF files and print or share with the recipient. We also provide the gift link so that you can copy, paste and share it. All these options are available on your Track page.

Please login to the homepage and choose your group card. You will be taken to your Track page. Choose the Give Card button and you will see a series of options to resend the group card: to edit the details, to resend and to download the PDF version of the card.

Please login to thehomepage and choose your group card. You will be taken to your Track page. Choose the turquoise pen icon on the group card and click. You’re now on your Group Card page in Edit mode. Choose Columns from the black menu bar on the left, select 1, 2 or 3 columns and the card will update with your choice. Scroll to see the new layout.

Please login to thehomepage and choose your group card. You will be taken to your Track page. Find your Group Card and choose the turquoise pen icon. You’re now on your Group Card page in Edit mode. Scroll to find the message and select it, choose Delete Message.

When people sign the card, we ask for their email address so we can email them a message confirmation. In this email, there is a link they can use to edit the message and photo (this gets used a lot). Then, when the group card is closed we also email a link so they can view the finished card online.

Please find your emailed receipt. In the middle is a link, click to update your message and/or photo. (Check spam/junk folder if not in your inbox).

Currently only the organiser can delete the message on the card.

Please use Browse our Library or Add Your Own buttons to add a photo or GIF to your message. If you’re encountering problems uploading a photo the most common reasons are: behind a personal or corporate firewall or you have a spotty internet connection.

This will prevent you from uploading a photo or clicking a button. If you can’t turn off the firewall, we recommend using a different device and browser with a personal cellular connection or with personal wifi.

When you sign the card, we ask for your email address so we can send you a message confirmation email with your name, message, photo and a link you can use to edit them. When the card/collection is closed we then email you a link to the finished card to view it online.

As the Organiser, you can rearrange your messages - here's how:

1. Log in and click on your collection from your dashboard - you'll land on your Track & Manage page
2. Find the turquoise pen icon on your group card and click it to enter Edit mode
3. Press "Message order" - from here you can drag and drop messages around and we'll recommend the best fit for you, or you can sort them by date signed

While you're in Edit mode, you can also use the side menu to change templates, adjust the number of columns inside the card, or add a message.

During setup, we ask you for the email of the recipient and the date you would like it sent. You can edit these details at anytime. Please login to the homepage, click on the collection you want. You will be taken to your Track page. Choose the settings button to edit the date. It is on the right hand side, halfway down the page.

As the organiser yes you can! Here's how:

1. Log in to the website: https://app.grouptogether.com/account/signin
2. Click on the collection you want - you'll land on your Track & Manage page
3. Find the turquoise pen icon on your group card and click it to enter Edit mode
4. Press "Message text styles"

From there you can update the group's font, text colour, and text size, and it'll apply consistently across everyone's messages.

Yes, you can choose from a range of fonts across four categories: Sans-serif, Serif, Handwritten and Display. You’ve got your classic computer typography fonts like Ariel and Courier, and then you’ve got a range of handwritten style fonts like Indie Flower if you’re going for a more homemade style.  

Log in to the website, then click on the collection you'd like to update. You'll be taken to your Track page — from there, click the Settings button on the right-hand side to edit the date, time, or recipient details. Once you've made your changes, click Save.

Please note: once the money has been spent on a gift, the gift and the card cannot be reopened.

Your collection automatically closes at 11:59pm AEST on the day you choose. However, if you want to close it earlier or extend the close date you can.

Please login in from the homepage and click on the collection/card you want. You’ll be on your Track page. Select the Edit/Close Now button, edit the date or choose Close now and save.

Once the collection is closed, you can no longer contribute. However, if you are the organiser and you haven't spent the funds or transferred them, you can reopen the collection. Please login in from the homepage and click on the collection/card you want to reopen. You’ll be on your Track & Manage page. In the big blue circle, click the word Reopen, choose a date, save.

If you're a friend trying to contribute, you need to contact the organiser and ask if they are able to re-open the collection.

Your collection needs to be open to process a refund — you can reopen it first if needed. Log in to the homepage and select the collection from the My Collections & Cards page; this takes you to the Track page. Click the turquoise VIEW button at the top to see your group, find the contributor you'd like to refund, and click the arrow next to their name for more details. Click the refund link and confirm you want to process the refund.

Please note: refunding a contribution also deletes any message attached to it, and this can't be undone.

GroupTogether Rewards Points gives you points when you use GroupTogether - buying group cards, eGift Cards or referring friends. You redeem your points for eGift Cards or group cards. There's no separate sign-up; rewards points are automatically tracked in your GroupTogether account as soon as you start using the platform.

You earn points on every purchase of a group card, eGift Card or referred friend.

• You earn 50 points for each group card purchase.
• You earn 1 % of eGift Cards purchased. 
• You earn 500 points for every friend referred.

You must earn a minimum of 500 points to redeem for rewards. This equals buying 10 group cards, spending $500 on eGift Cards or referring 1 friend.

The more you use GroupTogether, the more points you earn.

No. There's no separate registration - points accrue automatically in your existing GroupTogether account.

Points are available to be redeemed 7 days after they’re earned. Once you've collected 500 points, choose how to spend them: put them toward an ManyCard or group cards. If you’ve collected more than 500 points, you don't have to redeem all your points at once.

Each 500 points redeemed = $5 towards an ManyCard eGift Card, or one group card. 

You earn 500 points when a friend you've referred organises their first group card or gift collection (min. $20 collected). 

Your friend gets their first group card free when they enter your referral code, or 500 in points if they organise a gift collection (min. $20 collection).

Only valid if your friend hasn’t organised with GroupTogether before.

Yes. Once you hit 500 points, you can redeem immediately or keep collecting toward a larger balance - it's entirely up to you. Points expire after 12 months.

Yes, GroupTogether’s Rewards Points expire after 12 months. 

Yes, GroupTogether’s Rewards Points platform is free to join.

Yes, you can collect money for a gift in $USD.

This is how it works: we supply you with a link to share or you can also use our email service to notify your group. People will come to your gift collection page, indicate how much they’d like to chip in, sign the card and then enter their payment details. We accept Mastercard, Visa, American Express, Apple Pay and Google Pay.

Please note that collecting money in United States (USD) is regulated by the government. Please review the rules to see if you are eligible.

USD rules: To collect money in USD, the organizer must have a US cell number for 2FA. The organizer will also be required to verify their identity before spending the collected funds. This requires the organizer to provide their name, date of birth and the last 4 digits of their SSN. This information is only used to verify their identity, is encrypted, and only needs to be completed once. No exceptions allowed. If you do not have a social security number (SSN), you cannot collect funds with GroupTogether in the US.

GroupTogether accepts credit card payments from most countries but the funds will be converted to US Dollars, so international friends will see a currency conversion on their credit card statement.

The organizer can use the funds to buy a GroupTogether ManyCard and/or over 120+ US retailer eGift cards. The retailer eGift cards are denominated in USD and can only be used with US retailers. E-credit cards and cash withdrawals are not available and cannot be accommodated.

Once the gift collection closes, you use the funds to buy gifts or eGift cards from one of our retail partners or buy a ManyCard from us.

It’s easy to close your collection, buy the gift and give the gift & card.

Is your collection closed? If not, please login to the US homepage and choose your gift collection. You will be taken to your Track page. Choose the Edit/Close Now button and tick Close Now and save.

If you're collecting money with GroupTogether for the first time, you'll need to verify your identity. This is a requirement of our payment processor, Stripe, but it's fast and you'll only need to complete it once. Once your collection closes and you click the Spend button, you'll be prompted to enter your name, date of birth and the last 4 digits of your social security number. This information is encrypted and used by Stripe to verify your identity. Neither Stripe or GroupTogether uses or keeps this information once the verification is complete.

If you've already been verified or just completed the process now you can click the turquoise SPEND button. You will now be in our Gift Shop which is just like any other e-commerce site. Choose from the menu at the top or scroll down the page to see gifts and eGift cards on offer. When you’re ready to spend, click on the item that you want, enter the amount and fill in the details. Now, click the add to shopping bag button. If you’ve got a balance, keep shopping.

Third, when you've spent all the money, it’s time to click the Checkout button in your shopping bag. Review the items in your bag, and click the Proceed button. If you have a Group Card, please review and click Confirm.

You will now see your Gift and Card confirmation page. Scroll down to review and see the status of your purchases. We’ll let you know what’s been sent to whom and the delivery status. Please check back here for additional updates. All eGift cards are sent with a gift link that the recipient can use to virtually open the card and unwrap the gift. 
 

First, check your spam or promotions folder to see if it landed in there. Second, if it’s not there please contact the Gifts team at [email protected] and they will be able to help you. Please let them know the email address it was sent to and the retailer eCard(s) you purchased.

All gift cards on the GroupTogether website are digital cards, we do not offer physical cards.

To access the gift, please type the URL into the browser exactly as displayed (it is case sensitive) and follow the prompts.

So sorry that you’re having issues with the link. If you see a blank screen, get an error message or can't continue through the process, you most likely are behind a personal or employer firewall. You can try a few strategies:

1. If you clicked the link in your gift email, please try typing it instead

2. If you’re behind a company or personal firewall you may want to use the longer link that we provide in the gift email

3. Try using a personal wifi or cellular connection

4. Try a different browser or device

How lovely - you've been given a ManyCard! You can swap your ManyCard for one or more eGift Cards from over 500 retailers.

How it works:

• Type your unique gift link into a web browser (it's case sensitive) and follow the prompts.
• When you reach the ManyCard, click on it and then click the Swap button. You will now be in our Gift Shop - it's just like any other shopping site.
• When you’re ready to spend, click on the item that you want, enter the amount and fill in the details. Now, click the add to bag button. When you're ready, click the Checkout button in your shopping bag.
• Review the items in your bag, and click the Proceed button. You will now be back on your gift page. You will see the eGift Card(s) you’ve chosen. Depending on the retailer, you can either click on the card for more details or you'll receive an email with the information.

Good to know:

• You have 3 years to use your ManyCard. You don’t need to spend it all at once.
• The retailer eGift Cards you choose are also valid for 3 years.
• Most will appear in your gift wallet immediately (use the same gift link to access them).
• Some retailers will email the eGift Card directly — check your spam or promotions folder just in case.
• A few gift cards may take up to 24 hours to activate — check the retailer details before choosing.
• Once you’ve swapped your ManyCard, the selection can’t be changed — so choose carefully.

💳 Please note: You can’t withdraw funds as cash, and we don’t currently offer prepaid Visa/Mastercard-style cards.

Enjoy your gift!

If you can only view messages on the card and not the gift, you’ve been given the link to the digital card (everyone who signed the card has access to this link). If you’ve been given a gift as well, that has its own separate URL. You need to ask the person that organised the collection to share the gift URL with you.

If GroupTogether emailed the gift link to you directly, we can resend it to you. Please contact the Gifts team at gifts@grouptogether.com and they will help you with that. Please let them know the email address it was sent to. If we didn’t email it to you, for security reasons you’ll need to contact the person who organised the gift and ask them to resend it to you.

Unfortunately, due to government regulations you are not allowed to redeem the ManyCard card for cash. You have 3 years to swap the ManyCard and you can swap it across multiple retailers. Retailer eGift cards are valid for at least 3 years and you don't have to spend the funds all at once.

If you spend your gift funds on the ManyCard, or eGift Cards from one of our fee-free retail partners, there is no extra fees in the US. 

If you choose an eGift Card from one of our premium partners, there is a one-time GroupTogether fee of 2%. You can decide whether to deduct that from the gift funds balance or pay for it personally via credit card. The premium retailer partners in the US are Amazon, Target & Walmart.

You have 3 years from the date it was purchased to swap the ManyCard. After that it expires and cannot be reactivated.

The gift cards from retailers do not expire. Please consult the retailer for any additional information.

Yes! With GroupTogether, you can give your recipient the option to donate their gift to charity. Just select the Charity On Top gift card from our gift shop, and they’ll be able to choose from over 1.8 million registered charities to support a cause that’s meaningful to them.

You can pay for Bulk eGift Cards with Visa, MasterCard or AMEX.

You can also pay by invoice. Make sure to schedule your cards according to your own accounts payable timing, as orders are released once the invoice payment is received.

If you have any questions regarding payment, contact us at [email protected].

Bulk eGift Cards are for any time you need to thank, reward or motivate a group of people at once, from 1 to 1,000 in a single order. The most popular uses are

• Employee appreciation and recognition: Christmas and holiday gifts for employees, Employee Appreciation Day, work anniversaries, birthdays and monthly MVPs. Great for remote teams too, since there’s no shipping.
• Client & customer appreciation: Thank clients after a project, or reward referrals, reviews, renewals and sign-ups.
• Sales incentives: Same day rewards for hitting targets, quarter end pushes, demo bookings or SPIFFs.
• Survey & research incentives: Pay participants in surveys, user interviews and product testing instantly, at scale.
• Teacher, volunteer & community thank-yous: School awards, sports clubs, coaches and volunteer appreciation.
• Service recovery: Send an apology gift card fast after a delay or outage, and track that it was redeemed.

Our easy-to-use platform lets you send gift cards in bulk instantly or scheduled for a future date/time. Simply upload a spreadsheet of your recipients including a custom message, choose and customize your card design and schedule to send or download the gift cards to send when you’re ready! Your lucky recipients will receive a ManyCard which they can swap for 150+ eGift Cards from leading retailers.

A card each person can spend where they choose is usually the safest option, because everyone shops differently. The ManyCard can be swapped for 150+ brands, including Amazon, Target, Walmart, Starbucks and Airbnb, and split across several stores.

Your gifts will be delivered by email. You can track the status and resend eGift Cards anytime in your dashboard. 

You also have the option to download a spreadsheet of eGift Cards to send whenever you want.

The recipient will enter their gift code and see our signature digital unwrapping experience, including a personalised card. 

It’s super easy! You’ll be done in just a few minutes.

1. Upload your list of recipients including name, email, message and the value of the eGift Card you’d like each person to receive. We’ve got a handy template you can download and use.
2. Choose and customize your card design, including adding your logo.
3. Schedule the date/time you’d like your eGift Cards sent, or opt to download them yourself.
4. That's it! Just checkout and then track the status of your eGift Cards in your dashboard. 

Helpful tips:

• You can have different messages and different amounts for each person.
• Not sure who the recipients are? Easy! Just put “For You” as the name (put For as the first name, and You as the last name) and you can give them out when you’re ready.  

There is no setup, registration or email delivery fee. You only pay for the face value of the eGift Cards plus a minimal payment processing fee of 2.9 percent.
 
If your company pays by invoice, there are no extra fees. Make sure to schedule your cards according to your own accounts payable timing, as orders are released once the invoice payment is received.

Recipients simply click the “Unwrap Your Gift” link, enjoy a beautiful personalised digital unwrapping experience and choose their preferred retailer’s eGift Card(s). They’ll also have the option to send a thank you note back to the organiser. So nice!

Yes, you’ll need to create a free GroupTogether account. It’s super easy and takes less than 1 minute. 

Yes. You’ll receive a tax invoice automatically after purchase, and you can download past invoices anytime from your dashboard.

Yes. If you don’t know the recipient in advance, you can generate cards with “For You” placeholders and distribute them later yourself.

Yes! Each recipient can have a different value and custom message - all in the one order. Simple.

Yes. You can download the cards in bulk as a spreadsheet, making it easy to send through your own systems.

Yes. All payments are processed securely, and eGift Cards are delivered digitally to minimise the risk of loss or theft. The recipient will “lock” their gift with their mobile number once received.

GroupTogether never sells your data.

You can track the delivery status of Bulk eGift Cards in your dashboard. If needed, you can resend the eGift Card instantly from your dashboard too.

The GroupTogether ManyCard typically expires after 3 years. Once swapped, the retailer eGift Cards follow that retailer’s own expiry terms.

Yes! You can add your company logo to the card. You can choose from our card designs or upload your own artwork for a fully customised card. This makes the gifting experience feel personal and on-brand.

Absolutely. Yes. When you upload your list, you choose the date and time each person gets their eGift Card, and you can pick a different time for each person. Plenty of HR teams set up their Christmas gift cards in early November and forget about it, or line up birthdays and work anniversaries months ahead. 

Paying by invoice? Your order is released once we receive payment, so leave enough time for your accounts team. If you would rather send them yourself, you can download all the gift links instead.