FAQs (Australia)

In Australia, it’s free to organise a Group Card and gift collection if you spend the money in our Gift Store. Most people choose to give the AnyCard and let the recipient choose from 70+ eGift Cards from leading Aussie retailers.
 

Contributors pay a minimal payment processing fee:

• 1.5% + $0.10 for MasterCard/Visa & Amex
• 2.3% + $0.30 for PayPal

 
Want to withdraw the funds you’ve collected?
There’s a flat 2% fee (available in Australia only).

 
Just need a Group Card?
It’s $5.50 AUD. See what’s included here. 

Nope. You don’t need to and neither does your friend who’s chipping in or signing a card. Just create and share a link from your phone, desktop or tablet.

Sure! We’re about helping you do good things. If that’s a beautiful card with messages, then great. During the setup process, you'll be asked what we can help you with, please select a card only.

We take security very seriously. We have an SSL certificate that provides security for all online communications (https). We do not process payments - we leave that to our payment gateway, checkout.com (AU) and Stripe (USA). We do not handle your credit card details, even temporarily and each collection is secured by 2-factor authentication to prevent someone else from accessing your funds. Our website is built on Microsoft Azure platform and is hosted on secure Microsoft servers that have rigorous safety features embedded in their architecture.

An AnyCard is GroupTogether's way of making wonderful gift-giving even easier. Why sweat what the perfect gift might be when you can let the recipient choose the perfect gift for themselves? Genius!

The AnyCard is a credit with GroupTogether that can be swapped by the recipient for any retailer eGift card that they would like best (over 70+ to choose from). That way you leave the decision to them without having to ask. They have 3 years to swap it and then the retailer eGift card is good for 3 more years and they don’t have to spend it all in one go.

If you choose the AnyCard we will add back the fees so you can use the total amount collected, and once purchased, we will immediately send you a gift email that you can print & give or forward onto the recipient.

Anyone anywhere can create a group card with GroupTogether.
 

If you'd also like to collect funds for a group gift, that is only available to residents of Australia (collect in AUD) or the US (collect in USD). Please note that while we accept payments from most countries, the funds will be converted to Australian dollars if using the AU site or US dollars if using the US site. This means friends with International credit cards will see a currency conversion on their statement.
 

If you're collecting in Australia, once the collection closes the funds can only be spent on Australian gifts, eGift Cards or withdrawn to the organiser's Australian bank account. If you're collecting in the US, once the collection closes the funds can only be spent on US gifts and eGift Cards.

Yes! Our group card is available worldwide. Collections are currently only available in Australia and the US.

Eligible entrants must be 18 years or older, in Australia and work in an administrative role. Limit of 1 entry per customer. Total prize pool is $1047.79 and 1 winner will be drawn by game of chance. Entries close at 11:59pm AEST Wed 30 April. The winner will be drawn Friday 2nd May and contacted via email.

Top 2 problems and solutions if you're having issues loading photos to the group card.

1. Firewall at work - won't let you upload a photo. Solution: try adding from your phone using your cellular network.

2. ​Internet connection is intermittent or weak. Photo takes too long to load and times out. Solution: wait and try when the connection is better.

Yes! Our group card is available worldwide. Collections are currently only available in Australia and the US.

The group card can be downloaded from your Track Page as a PDF file.
 

For best printing results at home, we recommend you print on A4 sized paper in booklet format using quality paper stock. Fold in half before giving.
 

If you take it to be professionally printed we recommend you print on A3 sized paper in booklet format using card stock.

No worries, every collection has its own unique URL that we create for you to share with friends, so no emails needed.

If you purchase an AnyCard, it's instant and we'll email a gift link that allows the recipient to experience a digital gifting experience. They'll open the card, read the messages and then virtually unwrap the gift. If they've been given an AnyCard, they can then go shopping in our gift store for their perfect gift. (They have up to 3 years to decide).

If you purchase a retailer eGift Card, this will be available either same day or next day. You'll receive a gift link that offers the same digital gifting experience except they'll be presented with the retailer eGift Cards and usage information

If you buy a gift, please make sure to read the delivery information to make sure you know when the gift will be delivered.

If you transfer funds (AU only), please allow 2 business days and you can download the Group Card to print or share.

If you're collecting money, please login in from the homepage and choose the collection you want. You’ll be taken to your Track page. Select the Edit/Close Now button, edit the date or choose Close now and save.

If you've created a Card only, please login in from the homepage and choose the card you want. You’ll be taken to your Track page. Select the Edit button in Settings, edit the date and save.

Your collection automatically closes at 11:59pm AEST on the day you choose. However, if you want to close it earlier or extend the close date you can.

Please login in from the homepage and click on the collection/card you want. You’ll be on your Track page. Select the Edit/Close Now button, edit the date or choose Close now and save.

Once the collection is closed, you can no longer contribute. However, if you are the organiser and you haven't spent the funds or transferred them, you can reopen the collection. Please login in from the homepage and click on the collection/card you want to reopen. You’ll be on your Track & Manage page. In the big blue circle, click the word Reopen, choose a date, save.

If you're a friend trying to contribute, you need to contact the organiser and ask if they are able to re-open the collection.

There are several ways to contribute to your own collection.
1. When you set up a collection, we automatically email you a Mission Accomplished email. The link to contribute is at the top.

1. If you add email addresses, when we email your message to your group, we automatically email one to you too. Check your inbox and click Join to chip in.

3. Please login in from the homepage and click on the collection you want to contribute to. You’ll be on your Track & Manage page. Find the large Navy circle at the top right and click Chip In to add money to your collection and sign the card.

This applies only to the organiser — the person who set up the collection.

If you organised a collection in Australia, you can transfer some or all of the funds to your own personal bank accountonce the collection has closed.

For security and compliance reasons, funds can only be transferred to the organiser’s personal account — not to someone else or to an organisation.

There’s a flat 2% fee for withdrawals.

The banks current guidance is 2 business days. Currently, if you close your collection and enter your details before 5pm, the transfer process will begin that day. After 5pm, the transfer will start the next day. Please note that the banks do not process transfers on weekends and public holidays so please factor that into your decision of when you need the money. Transfers available in AU only.

This applies only if you set up the collection and chose to transfer the funds.

If you’ve entered incorrect banking details, don’t worry — it happens! Unfortunately, once the transfer is in motion, we need to wait for the bank to notify us that the funds have bounced back.

Here’s what to expect:

• This process can take a few business days.
• As soon as the funds are returned, we’ll email you with a link to log in and update your bank details.

If you're confident you entered the wrong details and haven’t received an email after a few days, please contact us at [email protected] — we’re happy to look into it for you.

Yes you do. Once the collection closes, you'll be able to spend the funds on gifts, gift cards or transfer them (AU only) or a little bit of both.

Yes they can! The recipient can split the AnyCard across multiple retailer eGift Cards and they don't need to spend it all at once. 

The AnyCard is valid for 3 years. Once the AnyCard has been redeemed for a retailer eGift Card, the recipient will have an additional 3 years to spend it at the retailer.

EGift Cards from our retail partners are valid for 3 years. If you give an AnyCard, the recipient has 3 years to swap it for a retailer gift card and then they have an additional 3 years to spend at that retailer.

Note: This information is just for you as the organiser — the person who set up the collection. If you’re the recipient of a gift, this won’t apply to you.

We know it can be a bit confusing the first time — here’s a quick overview to help you spend or transfer the funds you've collected.

🎥 Prefer to watch? Check out our short How-To Video.

To get started:

1. Log in at grouptogether.com
2. Go to My Collections and find yours (if it’s over, check the PAST tab).
3. Click into your collection and you’ll land on the Track page.
4. Hit the SPEND button — this takes you to our gift shop, which works just like a regular online store.

From there:

• Browse or use the top menu to choose how you'd like to spend the funds.
• Select a gift, fill in the details, and click ADD TO BAG.
• When you’re ready, go to your shopping bag and click CHECKOUT.

Delivery details:

• If you choose an AnyCard, it’s emailed out immediately. (Check spam just in case!)
• If you choose a gift card, most are sent straight away. A few may take longer — check the delivery info under each card before buying.
• If you choose to transfer the funds (AU only), allow 2 business days for it to arrive in your bank account. Since it’s a transfer, we don’t email a gift to the recipient — instead, use the Share or Download button to send them the group card.

Let us know if you get stuck — we’re here to help.
 

If you buy an AnyCard, we immediately email it out, please check spam if you don't see it.

Alternatively, you can download it from your Track page.

Once you swap your AnyCard you will be provided the information you need to use them with the retailer(s) chosen. The following retailers will email you directly: David Jones, Parlour X, Baby Village, One Fine Baby, Catch and Dinner Ladies. Keep these emails as this information will not be available in your gift link. Please check your inbox for an email from those retailer(s), not GroupTogether, and allow a few hours for those emails to arrive.

All other eGift Card information will be added instantly to the end of your gift link. Just head to your gift link and open it with the code. The cards you ordered will be there. If you have multiple, they will be stacked on top of each other so just hover and click on it to reveal the card you are after.

If you're an organiser you can. Once your collection closes, you can split the money across as many gifts and gift cards as you'd like. You can even transfer some of the funds to your personal bank account (AU only, rules and regulations apply.

If you're a recipient you can split your AnyCard across as many gifts and gift cards as you'd like. Cash transfer is not available.

We’re updating our offer all the time. You can browse our retail partners.

How lovely — it sounds like you’ve been given a group gift!

🔄 Swap your AnyCard for one or more eGift Cards from over 70 retailers.
💡 Just type your unique gift link into a web browser (it's case sensitive) and follow the prompts.

Good to know:

• You have 3 years to use your AnyCard. You don’t need to spend it all at once.
• The retailer eGift Cards you choose are also valid for 3 years.
• Most will appear in your gift wallet immediately (use the same gift link to access them).
• Some retailers will email the eGift Card directly — check your spam or promotions folder just in case.
• A few gift cards may take up to 24 hours to activate — check the retailer details before choosing.
• Once you’ve swapped your AnyCard, the selection can’t be changed — so choose carefully.

💳 Please note: You can’t withdraw funds as cash, and we don’t currently offer prepaid Visa/Mastercard-style eCredit cards.

Enjoy your gift!

A couple of trouble shooting tips for you.

To access the gift, please type the URL into the browser exactly as displayed because it is case sensitive and follow the prompts.

If you see a blank screen or can't continue through the process, you most likely are behind a school, government or business firewall. You'll need to try with your personal wifi or via your personal cellular network (mobile or hotspot).

If it's still not working, please contact [email protected] and we will help you access your gift.

No, currently GroupTogether AnyCards and retailer eGift Cards are denominated in Australian dollars and can only be used in Australia.

Cards in your pack will be available for 12 months from the date of purchase.  If you purchase a pack of cards on February 1, 2025, then the cards in your pack can be used until February 1, 2026. If you use all your cards and purchase a new pack, the 12 month period starts over. 

Once you’ve used your first card in your pack of cards, it is not refundable.

We are currently working on pack sharing features for our customers. Until that release, to share your pack of cards, you can give someone else the login details to your account to share the cards with them. 

To see information about your pack of cards, you can go to your “My Collections/Cards” page in your account. There you’ll see how many cards are still available to use and the date that your cards expire. 

You can also see a receipt for your pack of cards on the “My Account” page. Go to “Purchase History” and find the purchase for your pack of cards to see the receipt. 

If a card has not been completed, then you can delete it and it will be added back to your pack.

If a card has not been signed and sent, then upon deletion, it will be added back to your pack. If you delete a card after it’s been signed and sent, it will not be refunded to the pack.